Got a Struggling App? Save It with Cohort Analysis

December 3, 2014

Edward Tan

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At a basic level, cohort analysis is a type of segmentation. The difference is that it’s based on a common characteristic or experience shared by a group of customers within a defined period of time.

Think of it in terms of comparing the post-graduation performance of two different classes of students—one that graduated in 1950 and another in 2010. At what point did they get their first job? Six months post-graduation? Three months?

This same concept applies to groups of customers with regards to mobile apps. What campaigns have driven the highest amount of revenue per user seven days after installation? After the first monetization event, what segment of customers showed the highest engagement in terms of number of sessions in the first month?

Cohort Analysis Lets You Make the Right Changes 

Cohort analysis helps you identify features that maximize customer lifetime value.

Beyond knowing what app features are the most effective, cohort analysis lets you also know when they may have the most impact.

For instance, does offering a free shipping promotion immediately after installation motivate customers to make their first purchase? Does pushing out an in-app notification about leveling up three days after a user first monetizes increase their engagement in a game?

Separately, cohort analysis is a great way to benchmark performance between applications for groups of customers. How does the post-install behavior of your new app differ compared to a successful legacy app? Being able to look at this comparative behavior can immediately uncover potential opportunities or obstacles in the days and weeks after launch.

Most importantly, at the heart of customer lifetime value is cohort analysis. You have to know when a customer first engages with your app in order to track their lifetime value. Looking at your app's overall revenue performance will only give you part of the story. You need to see how each of your cohorts of customers are monetizing over their lifetime, as well. Without understanding that revenue metric, you may never know if you’re generating positive ROI. This is especially important in cases where a customer's lifetime value is less than what you're spending to acquire them.

Which Cohort Analysis Tool is Right for You?

These cohort analyses exercises may seem simple, but it can be an extremely complex process to first capture and then “normalize” groups of customers based an event in order to compare behaviors over time. So what is one to do if they lack the know-how or back-end systems to perform these types of analyses?

Today, most Web and mobile data intelligence platforms offer some form of cohort analysis. However, the granularity and flexibility provided by each tool can vary greatly. When evaluating solutions, make sure you understand the use cases for cohort analysis (like the ones mentioned above). And whichever one you pick, make sure it’s capable of answering all of your questions - especially in regards to acquisition, engagement, retention and monetization performance in your app. It's the best way to get the insight you need.

 


winningstrat_feature_01-1To learn more best practices for using data to improve the mobile experience, download our whitepaper 7 Tips for Turning Big Data into Smart Data.

 

In: Product, Analytics

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