David Vaghari Is Upsight’s Newest Customer Success Manager

November 17, 2016

Evan FP

We’re welcoming another enterprise tech professional to our team of dedicated customer success managers. David Vaghari joins us from a diverse technical background spanning software, hardware, and everything in between. We sat down with David to learn more about his time in the US military and what he’s looking forward to most about his work at Upsight.

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Welcome to Upsight, David. Good to have you here!

Thank you.

 

How are you getting settled in?

Pretty well. It’s been a great onboarding process and the team’s really friendly. We’ve already gone out for a lunch and things have been really enjoyable so far.

 

Fantastic. You come from a pretty interesting professional background involving some military work, right? Can you tell us a little bit about that?

So before I moved to San Francisco I was in the military for about three and a half years. I was in Patriot Missile Systems repair. Essentially, I was an electrical technician and I did the highest level of maintenance on the missile systems, radar, launchers, communications and computer systems. I spent a lot of time troubleshooting circuit boards, isolating problems, and repairing whatever was broken. During that time I was also able to go to South Korea where I lived for about a year and a half. I was stationed in Suwon which is about 45 minutes out of Seoul. It was a once-in-a-lifetime experience and I definitely want to go back.

After my time in the military I moved to San Francisco where I got a job at Supersonic. At the time they were just an ad network but they branched into being an SSP/mediation platform and then about a year ago the merger with IronSource was made official.

 

Very cool. What sort of stuff were you doing there?

I was a technical account manager. In the beginning I worked a lot with our small to mid-size clients, using Zendesk, troubleshooting integration problems, answering business related questions like “What kind of eCPM can I expect from this type of ad unit?”

A year after I started I started working with more of our enterprise clients. One the largest accounts I worked with was EA on the monetization side. I had weekly calls with them where we’d address feature requests, product launches, open issues with integrations, apps and a number of those things.

 

Very cool. And that’s what you’ll be doing here at Upsight as well, right?

Yeah. IronSource gave me a great understanding of the space. Specifically mobile. What I really enjoyed about my day to day was jumping on those calls with EA to understand what they were trying to accomplish, the issues they’re running into and essentially helping them hit their goals. I really enjoyed those conversations and brainstorming sessions, and so that’s one of the reasons why I was excited to take on the role of customer success manager here at Upsight. Now I get to really focus on the product side of things which I find I enjoy a lot and feel I’m very good at.

 

How did you hear about Upsight?

I heard about Upsight just by being involved in the space, but I started getting interested when I heard that they had acquired Fuse. I’m friends with our sales director John Jones and he told me about the opportunity.

 

So you said you really enjoyed working on some of those solutions and design brainstorms. Were there any titles you worked on that you’re particularly proud of?

I’d say Little Alchemist by Kongregate was one of my favourite games to work on. We basically did a mockup of all the places they could implement traffic drivers and all the rewards they could offer to drive engagement. For example, if players didn’t have enough dust to upgrade a card, they could earn dust by watching a video to complete the upgrade. We worked with our graphic design team to put together some mockups to illustrate our ideas.

After presenting it to Kongregate and the Little Alchemist game team, they decided to go with every single recommendation we had. I would say that would probably be a good example of something I’m pretty proud of.

 

Awesome. Thanks for chatting with us, David.

My Pleasure!

 

Upsight is hiring! Check out our careers page for a list of all our currently open positions.

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